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Frequently Asked Questions (F.A.Q)

1. How is SuperSleuth Wise connected to communicate?


The SuperSleuth Wise can be connected to a personal computer with the SuperSleuth receiver software. This connection may be made using the null modem cable provided, or through the telephone line via an external modem.


2. Can SuperSleuth Wise be connected over the mobile phone network?


Yes, SuperSleuth Wise can be connected over the mobile network by using a GSM modem. These GSM modems are available from Siemens, Ericsson, Falcom etc. However, the connection speed is only 9600bps and image transmission update is slower and an image update could take up to 10 seconds.


3. Can SuperSleuth Wise be monitored by a central monitoring station or personally?


Yes, monitoring by a central monitoring station or personally is possible. SuperSleuth Wise is capable of dialling out to two locations with two phone numbers at each site for redundancy. To minimise false alarms, SuperSleuth Wise has a monitor mode where the unit does not transmit alarm images while the system is not activated. Also, the video motion detection is immune to weather conditions. As video motion is detected through analysis rather than light changes, it is very reliable.


4. Can the video motion detection be used outdoors?


Unlike most systems with video motion detection, SuperSleuth Wise can be used outdoors. The detection is immune to weather changes like rain and clouds, but not moving objects like cardboard blowing in the wind, moving shadows of trees, lightning, etc.


5. Does SuperSleuth Wise need a computer to operate?


No. SuperSleuth Wise is a stand-alone product. It requires a 12Vdc input and would detect motion by default and store the alarm images with time and date stamp to its rotating database of approximately 700 images. However, a computer is required to program SuperSleuth Wise or download stored images.


6. What is the function of the SuperSleuth receiver?


The SuperSleuth receiver downloads alarm images from SuperSleuth Wise. When an alarm is triggered, SuperSleuth Wise dials up the receiver and sends the alarm images with an audible warning. The receiver can also be viewed "live" through the SuperSleuth Wise. The receiver has its own database and can store hundreds of thousands of alarm images.


7. Can SuperSleuth Wise be connected to external devices?


SuperSleuth Wise has an external input and an output. The input can be an alarm or duress trigger or a switch. The switch can be an ON/OFF or monitor mode switch. The output can be used to drive a siren/strobe, turn on lights, open doors or gates, etc.


8. What are the main benefits of SuperSleuth Wise?


SuperSleuth Wise is programmable and detects motion with video analysis. It stores 700 alarm images on board. SuperSleuth Wise transmits alarm images over the phone line so an intrusion is detected within a minute. “Live" viewing of the intrusion or robbery in progress can be monitored.


9. What is BAUD rate?


By default, the Wise unit is set up to communicate over a modem link with a BAUD rate of 115200 (or 57600 if you have re-jumpered Wise). For direct link, the BAUD rate has to be set at 115200. If a GSM modem is used, the BAUD rate has to be set to 9600.


10. Can SuperSleuth Wise be used to view “live” monitoring of shoplifting and cash register use?


SuperSleuth Wise is not designed for live viewing and is not ideal for watching shoplifting and cash register use. SuperSleuth Wise is a complete video surveillance system with detection, storage and transmission. It is ideal for alarm verification.


11. What are the functions of the connectors in SuperSleuth Wise?


SuperSleuth Wise has a screw terminal connector for power input, external input, relay output, and modem reboot. The other connector is the COM port with a 9 Pin D type connector. This is for connection directly to a computer COM port or to a modem. There is no RJ11 interface and internal modem. An external modem is required.


12. What is the SuperSleuth Wise output for?


The SuperSleuth Wise output is a relay for controlling external devises such as sirens/strobe, doors, lights, gates, etc. If a siren is used, the duration is programmable.


13. What is the function of the SuperSleuth receiver?


The SuperSleuth Wise system can transmit the alarm images to any PCs at a remote monitoring site or central monitoring station as long as these PCs have the SuperSleuth receiver software installed. Normally, the monitoring site (receiver site) can take care of up to 100 different locations where the Wise has been installed independently. The monitoring site is for verification of alarm with images. Guards can also dial into any of these locations for inspection purposes. Please note that the receiver site can only view one camera (one location) at a time.


14. Must SuperSleuth Wise be connected to a modem or PC?


No, you do not need to connect to a modem for monitoring a site or connect directly to a PC. SuperSleuth Wise stores up to 700 images in its memory. Some people may prefer privacy and SuperSleuth Wise can be turned off with a switch connected to the input.


15. What is the MONITOR MODE?


This is a very useful mode using a switch or existing alarm system connected to the external input. In the monitor mode, SuperSleuth Wise will collect alarm images but will not drive the output (eg siren) and will not transmit alarms while the monitor mode is off. This mode is recommended for central station monitoring.


16. Can I dial up SuperSleuth Wise anywhere in the world with my Notebook?


Yes, you can just install the receiver software on any PCs or Notebooks and dial from anywhere in the world. Naturally, a modem and telephone line is required. Please note, SuperSleuth Wise can be programmed to transmit the alarm images to any programmed phone number.


17. Does SuperSleuth Wise connect to ADSL, Cable Modem or Leased Line?


With ADSL, Cable Modem, or Leased Line, the connection is permanently connected. SuperSleuth Wise can be used if the appropriate modem is Hayes compatible. Please note that as the line is permanently connected, SuperSleuth Wise cannot be accessed by another receiver. SuperSleuth Wise is more ideally suited for modem connection via the PSTN telephone line.


18. Can SuperSleuth Wise dial out to two locations?


Yes, SuperSleuth Wise can dial out to two locations based on a timer chart. It does not dial out to both locations simultaneously. Each location may have two telephone numbers.


19. Can SuperSleuth Wise work with ISDN, CDMA and GSM?


Yes. However, SuperSleuth Wise needs to be connected to the appropriate modems.


20. What is the minimum PC requirement for the SuperSleuth receiver?


The minimum requirement is a Pentium II 400 MHz running under Windows 95, 98, 2000 or NT.


21. Is there a monochrome (black and white) SuperSleuth Wise?


Yes. The monochrome SuperSleuth Wise has 6 infrared illuminators. This model is able to take alarm images in darkness within reasonable distance (normally, the distance is around 1.5 metres).


22. Can SuperSleuth Wise be used in a taxi or vehicle?


Yes, with SuperSleuth Wise mounted in the vicinity of the rear view mirror and a 50 degree lens, SuperSleuth Wise will be able to view the driver and passengers. Due to lighting conditions in a taxi, the monochrome model must be used with infrared illuminators.


23. Can the database of images in the camera be erased?


No. The database is non-volatile and remains within the memory of SuperSleuth Wise. This database cannot be erased or tampered with. The images in memory are a perfect "watermark" as they cannot be accessed. The images are overwritten as in a rotating database.


24. SuperSleuth Wise alarm images have an event number for every image. Will there be incidents of the same number?


With SuperSleuth Wise every alarm image event number is unique. The number only resets to Number 1 after almost 4.3 billion events.


25. Can the angle of view be changed?


Yes. This is simply done by screwing in a replacement lens. The standard lens is 35 degrees. Narrower and wider lenses may be purchased as an option.


26. What is the minimum illumination for SuperSleuth Wise?


The minimum illumination for SuperSleuth Wise Colour is approximately 5 lux. The monochrome model is 3 lux, and the monochrome model may also be viewed in total darkness up to 1.5 metres with the infrared illuminators installed..


27. What standard accessories are supplied with SuperSleuth Wise?


SuperSleuth Wise is supplied complete with 12Vdc power pack, mounting bracket, 4 metre null modem cable, SuperSleuth receiver software on a CD, manual including a quick installation guide.


28. What is the maximum operating temperature for SuperSleuth Wise?


The maximum operating temperature is 50 degrees centigrade.


29. Can SuperSleuth Wise be used outdoors?


Yes. However the unit should be protected against water ingress.


30. Is SuperSleuth Wise waterproof.


No. SuperSleuth Wise is not waterproof. If the unit is to be used outdoors, SuperSleuth Wise should be installed in a waterproof housing with a glass front.


31. Can SuperSleuth Wise be operated from a battery?


Yes. SuperSleuth Wise can be powered from a 12Vdc battery, eg car battery. For instance. with a 12V 7.2 Amp Hour sealed battery SuperSleuth Wise should last for more than 2 days (over 50 hours, from a fully charged battery).


32. Can SuperSleuth Wise be powered in a car?


SuperSleuth Wise requires 12V dc and hence can be powered from the cigarette lighter socket.


33. Why does the SuperSleuth Wise camera click after applying power?


The default settings for SuperSleuth Wise are set on detection of motion in the central field of view. On power up, the relay is closed for one second giving an audible click. The default gives an indication that the unit is functioning correctly. This may be programmed to be silent on the camera setup and alarm output option.


34. Why is there an audible click every minute after applying power even if there is no motion detected?


The relay click is the modem reboot. The SuperSleuth Wise is configured for modem operation by default. Hence, if no modem is connected, SuperSleuth Wise reboots the modem by disconnecting the power via a relay. To remove the reboot, SuperSleuth Wise should be configured for null modem operation by shorting jumper 3 (refer to manual). Please note the null modem connection is also functional even if SuperSleuth Wise is configured for modem operation.


35. In setting up the SuperSleuth receiver software and configuring for null modem connection, Com 1 is not available. Why is this so?


If Com 1 is not available, it means that another program has reserved Com 1. You need to release the Com 1 by removing the offending program from the start up menu and re-starting the computer. A common example is the Palm hotsync. You need to stop hotsync from running on Com 1 to be released. You should activate the appropriate program only when you need to use it.


36. SuperSleuth Wise does not detect my hand when I wave it in front of the lens. Is there a fault?


SuperSleuth Wise is meant to detect motion over a given area. Typical distance is more than 3 metres. By waving your hand in front of the camera, it is similar to Superman flying across the field of view. This is too quick for SuperSleuth Wise and is not a normal occurrence.


37. Can more than one SuperSleuth Wise be connected together?


No. SuperSleuth Wise is a single camera application system. For multiple camera applications, SuperSleuth or SuperSleuth Zip should be considered. Refer to www.dindima.com for more information.


38. Does SuperSleuth Wise stop functioning if power is lost?


Yes. SuperSleuth Wise does not have a battery backup. For power backup, an uninterruptible power supply (UPS) is required. However, the alarm image database is not lost and does not need power.


39. What is the button battery on the circuitboard for?


The button battery is for maintaining the real-time clock. It is envisaged that the battery will last many years.


40. How do I change the clock of SuperSleuth Wise?


In the SuperSleuth receiver software, under OPTIONS, you can check the box stating update transmitter time. With this selected, when the SuperSleuth receiver connects to the SuperSleuth Wise camera, it will update the time to be the same as on the receiver computer clock. This is a very useful feature especially for updating daylight savings time.


41. Can someone else dial into my SuperSleuth Wise?


Yes, but only if they know your dial in phone number and your serial number. It is important to keep your serial number secret. You can also program a password for an extra level of access.


42. Can I program SuperSleuth Wise to ring my mobile phone on alarm?


Yes, but it is not recommended. On alarm, your mobile phone will ring but you can only hear modem noises. You will still need to access a PC on a phone line to retrieve the alarm images. Note that SuperSleuth Wise will continually dial your mobile phone if it cannot download the alarm images. It is recommended that a central monitoring station be appointed for monitoring alarms.


43. How often does SuperSleuth Wise dial out on alarm?


Depending on the number of phone numbers programmed, SuperSleuth Wise tries twice, and then progressively increases the dial out every two attempts. This strategy reduces the possibility of a massive phone bill.


44. Does the SuperSleuth receiver communicate with other systems?


The SuperSleuth receiver software communicates with SuperSleuth Wise, SuperSleuth Zip (stand alone 16 camera system) and SuperSleuth ( 20 camera computer-based system). It does not communicate with non-SuperSleuth systems.


45. What can I do if SuperSleuth Wise does not work with my modem?


You can quite easily tell if your modem does not work with SuperSleuth Wise as the modem reboot function will give an audible click every minute. SuperSleuth Wise can be re-programmed for a new modem string. You need to connect to SuperSleuth Wise via a null modem and then select remote modem. Refer to manual for details. You may have to contact your supplier for advice on generating the new string for your particular modem.


46. Why is the image a bit blurred and appears to be slightly out of focus?


SuperSleuth Wise is a medium resolution camera. It is a complete video surveillance system. Note that narrower angle lenses will improve the image, while wider angle lenses will degrade the image quality. If the resolution is higher, the number of stored images will be fewer.


47. How many alarmed images can SuperSleuth Wise store in its memory?


For low resolution images, SuperSleuth Wise can store up to 2500 images. For high resolution images, the storage is up to 700 images. The number depends on the complexity of the image.


48. Are there any hidden costs with SuperSleuth Wise?


The only extra cost with SuperSleuth Wise is an external modem if remote transmission is required, and any installation costs.


49. Can SuperSleuth Wise replace a PIR detector?


Yes. A PIR (passive infrared detector) requires 12Vdc and gives a relay output. SuperSleuth Wise also requires 12Vdc and gives a relay output. The default settings allow a PIR to be emulated. However, SuperSleuth Wise can be further programmed and can store and transmit images as required.


50. Can multiple copies of the SuperSleuth receiver software be run on one computer?


Yes, but the software needs to be loaded into separate directories as per instructions in the manual Appendix 11. Please note that you require 1 Com port for every copy of SuperSleuth receiver.


51. How many SuperSleuth Systems can a receiver communicate with?


The standard receiver can communicate with 100 sites. If more sites are required, a special version of the software is required. Contact The Dindima Group Pty Ltd for more information. This version is primarily for central monitoring stations.


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